Terms & Conditions

Updated: June 4, 2025

By engaging in services through this website or booking directly with Jack Loades, you agree to the terms outlined below.

1. Services Provided

You are engaging in mental health coaching and counselling services delivered by Jack Loades, sole trader. These services are intended for personal development, mental wellbeing, and lifestyle support. They are not a substitute for medical, psychiatric, or crisis intervention services.

2. Scope of Practice

Jack Loades is a counsellor and coach. Services focus on helping clients overcome anxiety, burnout, unhealthy habits, lack of direction, and emotional blocks.
If your needs exceed this scope (e.g., active substance dependency, severe mental health crises, or psychiatric diagnoses), you will be referred to a more appropriate professional or service.

3. Confidentiality

All client information and session content is confidential and protected by professional ethical standards.
However, confidentiality may be legally breached in the following cases:

  • If there is a risk of serious harm to yourself or others

  • If child abuse, neglect, or exploitation is disclosed (mandatory reporting)

  • If subpoenaed by a court of law

  • If you provide written consent to release information

In a digital setting (e.g., online sessions), confidentiality is maintained using secure platforms, and all reasonable steps are taken to protect your information.

4. Session Duration and Frequency

  • Sessions are generally 50 minutes in duration unless otherwise agreed.

  • Frequency of sessions will be discussed collaboratively and may vary depending on your goals, needs, and availability.

5. Payment Terms

  • All sessions must be paid in full at the time of booking via Stripe or Stan Store

  • Prices are listed in AUD and may include GST if applicable

  • Late or unpaid sessions may result in a pause or cancellation of future bookings until payment is made

6. Cancellation & Refund Policy

At Jack Loades Coaching & Counselling, your time is valuable — and so is mine. This policy ensures mutual respect and helps me best support everyone.

Cancellations & Rescheduling

  • 24 hours’ notice is required to cancel or reschedule a session without charge

  • Cancellations within 24 hours will be charged the full session fee of $135 AUD

  • No-shows are considered late cancellations and will also be charged the full fee

Refunds

  • If you cancel more than 24 hours in advance, you can request a full refund or apply the credit to a future session

  • Refunds will be processed within 3–5 business days to your original payment method

  • No refunds will be issued for late cancellations or missed appointments

Exceptions

Life happens. In the case of genuine emergencies, please reach out and we can discuss options.

7. Informed Consent

By booking, you consent to participate in coaching or counselling services.
You understand:

  • The potential benefits include clarity, personal growth, habit change, and emotional relief

  • Possible risks include emotional discomfort, confronting challenges, or unresolved issues arising

  • You have the right to withdraw from the process at any time

  • You may decline any strategy or recommendation offered in sessions

8. Client Responsibilities

You agree to:

  • Attend scheduled sessions on time

  • Communicate honestly about your thoughts, goals, and struggles

  • Engage in the process to the best of your ability

  • Follow through on mutually agreed action steps

  • Notify the counsellor in advance if you cannot attend a session

9. Counsellor's Responsibilities

Jack Loades agrees to:

  • Provide a supportive, confidential, and non-judgmental space

  • Maintain appropriate professional boundaries

  • Uphold ethical practice and client wellbeing as the top priority

  • Stay within the limits of qualification and refer when appropriate

  • Protect your privacy, dignity, and autonomy throughout the process

10. Termination of Services

Either the client or counsellor may terminate the therapeutic relationship at any time.
Reasons may include:

  • Progress toward goals is complete

  • Client wishes to discontinue

  • Counsellor determines the client would benefit from a different provider
    In all cases, this will be discussed respectfully, and referrals can be provided upon request.

11. Limitations of Liability

While every effort is made to support your wellbeing, individual outcomes may vary.
Jack Loades is not liable for:

  • Decisions you make based on session discussions

  • External outcomes related to your personal, work, or relationship life

  • Technical issues in online sessions beyond our control

12. Client Rights

You have the right to:

  • Refuse or pause any activity or intervention

  • Ask questions at any time

  • Receive honest feedback and collaborative discussion

  • Request a copy of this agreement

  • Seek a second opinion or referral

13. Governing Law

These terms are governed by the laws of South Australia, Australia.

14. Contact Information

For scheduling, rescheduling, questions, or concerns, contact:
jack@jackloades.com
Sessions are by appointment only and please note: This is not a crisis or emergency service.